Cancellation Policy
Cancellation and Refund Policy
We strive to provide a seamless booking experience. Please review our cancellation terms below, which vary based on the season of your stay.
1. Standard Cancellation Policy (Regular Season)
Applies to all dates excluding the Peak/New Year period defined below.
Cancellations made more than 5 days prior to arrival:
Guests are eligible for a refund. However, a non-refundable Processing Fee will be deducted from the refund amount as follows:Domestic Transactions: ₹708 (₹590 + ₹118 GST) OR 4% of the total transaction value, whichever is higher.
International Transactions: ₹708 (₹590 + ₹118 GST) OR 4% of the total transaction value, whichever is higher, PLUS any applicable international transaction costs at actuals.
Cancellations made 5 days or less prior to arrival:
A 100% cancellation fee applies. No refund will be issued under any circumstances. This also applies to “No Shows” or guests who choose to shorten their stay after checking in.
2. Peak Season & New Year Cancellation Policy
Applies to bookings for stays between [Checkin Dec 20] and [Checkout Jan 3].
Due to high demand, specific cancellation terms apply during this period:
Cancellations made less than 10 days prior to arrival:
A 100% cancellation fee applies. No refund will be granted.Cancellations made 10 days or more prior to arrival:
Standard Peak Deduction: A retention fee of 50% of the total booking amount applies initially.
Conditional Reduction: If the cancelled room night(s) are successfully re-booked by a third party at least 5 days prior to the original intended check-in date, the retention fee will be reduced to 25% of the total booking amount.
Note: Refunds regarding the difference between the 50% and 25% deduction will be processed only after the re-booking is confirmed, or after the check-out day of the new bookings.
- Transfer / swap of bookings between properties is not possible under any circumstances.
- Date swaps are entirely based on availability, and on payment of ₹590 as rescheduling fee, in addition to payment of the upward tariff difference, if any.
- Verbal communications are not valid. Exceptions, if any, should be in writing only.
- Bookings made are entirely your responsibility and cannot be changed under any circumstances.
- Extra person not included in the original booking might not be able to be accommodated upon check-in.
- Extra person will be provided with a mattress on the floor, with bed & bath linen.
Refund Time Frames
When you cancel a booking and are entitled to a refund then we will instruct the refund minus the applicable deductible, within reasonable administrative time. The processing can take up to twelve working days in India.
For international transfers, there might be an additional deductible transaction fee applicable as per the policy of the bank/payment gateway. We will instruct the refund minus the applicable deductible (statutory/transaction/bank/payment gateway expenses or any other that might apply to such a transaction), within reasonable administrative time. The actual refund process by the financial institution can take up to 30 working days for completion.
Booking Changes
- Transfer / swap of bookings between properties is not possible under any circumstances.
- Date swaps are entirely based on availability, and on payment of ₹590 as rescheduling fee, in addition to payment of the upward tariff difference, if any.
- Verbal communications are not valid. Exceptions, if any, should be in writing only.
- Bookings made are entirely your responsibility and cannot be changed under any circumstances.
- Extra person not included in the original booking might not be able to be accommodated upon check-in.
- Extra person will be provided with a mattress on the floor, with bed & bath linen.
